Our Frequently Asked Questions (FAQs)
TSSA stands for the "Technical Standards and Safety Authority" which administers and enforces technical standards in the province of Ontario in Canada. TSSA-registration is a safety requirement for any inflatable device that is rented out for use by the general public. There are both location and customer-based considerations that determine whether or not TSSA-registered inflatables must be used for an event.
Where and when do you need to have TSSA-registered inflatables?
Generally, private events taking place on private residential properties are not considered to be "general public" and, therefore, do not require TSSA-registered inflatables.
However, if you are hosting an event in any location suggested below, you WILL need TSSA-registered inflatables:
- Religious centres (Church, Mosque, Temple, etc.)
- Parks (city, provincial, private, trailer parks, etc. - note that you may need a permit from the village/town/city/municipality to set up inflatables)
- Community Centres
- Street parties (since the road belongs to the village/town/city/municipality, note that you may need a permit to set up inflatables)
- Banquet Halls
- Schools (public or private: elementary, secondary, post-secondary)
- Day Cares (private or publicly-funded)
- Community Fairs/Festivals/Events
- Fundraisers (charities, schools, hospitals, etc.)
- Company BBQs, picnics, Employee Appreciation Days, Employee Team-Building, etc.
Why is it important to rent TSSA-registered inflatables from a TSSA-licensed company for your event?
If you rent a non-TSSA-registered inflatable and someone gets hurt, the insurance will NOT cover you or your event for that injury and you become liable.
All in 1 Events and Inflatables guarantees all rentals for a minimum 6-hr time frame.
Due to delivery schedules, in some cases we may allow a customer to keep an item for up to 36 hrs at no extra charge depending on whether it is rented elsewhere or not. Our delivery service allows for an open window of time.
Some items are available for "Pick-Up Specials" (see #9) which are 24 - 36 hrs in length. The customer picks up the item from our warehouse and does all the work of setup and tear-down. Items must be picked up and dropped off at scheduled times or face a penalty.
We suggest you measure your space first and then look at our inventory to see which items will fit; each item has its dimensions listed. Don't forget to consider the size of any doors or other narrow spaces that you may need to move through to get the folded inflatable to its intended space - ask us about the folded dimensions for your desired inflatable.
It generally takes about 10-15 minutes for setup, however, it can sometimes take longer if you have power issues or do not have the right power source.
A deposit of 50% of your total rental fee is required in order to guarantee any reservation. If you make a reservation and do not pay the required deposit, All in 1 Events & Inflatables reserves the right to book your requested items to another party who does pay the deposit.
All deposits are NON-REFUNDABLE. All in 1 Events & Inflatables will allow you to re-allocate the funds if you have to reschedule or cancel your rental (in accordance with our Cancellation Policy - see #6) for up to one year from the original event date.
The weather is unpredictable, adding an extra challenge when booking events far in advance. All in 1 Events and Inflatables has the following policies for moving or cancelling a rental:
All deposits are non-refundable.
If you postpone or cancel your rental at least eight (8) days before the event, your full deposit can be put towards any rental within one (1) year of the original event date.
If you postpone or cancel your rental seven (7) days to 48 hours prior to your event, your deposit loses 10% of its value and the remaining funds can be put towards any rental within one (1) year from the original event date.
If you postpone or cancel your rental with 48-hrs' notice or less, your deposit loses 10% of its value and may or may not be counted towards a future booking, at All in 1 Events & Inflatables' sole discretion.
If it rains on your event after delivery or pickup of your item(s) has happened, there is nothing All in 1 Events and Inflatables can do about it and the full fee still applies.
If an inflatable becomes dirty during use, please use a shop vac to clean out all debris, leaves, and/or water. Food and drinks are not allowed in or on any game or inflatable, however, if something needs to be cleaned, please use a white vinegar and water solution (50/50 ratio) to clean up the mess. This both sanitizes and cleans the castle with eco-friendly products. All in 1 Events & Inflatables uses only vinegar to clean and sanitize their inflatables.
Fun Food machines are to be cleaned with the same white vinegar and water solution (50/50 ratio). Use a cloth while cleaning the machines. DO NOT CLEAN THE FOLLOWING AREAS: the cotton candy machine where the sugar is poured, the ice shaving part of the snow cone machine, and the kettle of the popcorn machine; WE HAVE A SPECIAL PROCESS TO CLEAN THOSE ITEMS.
If Fun Food machines or Inflatables come back overly dirty, customers can face a cleaning charge.
All deliveries as of January 2019 will start at $150 + distance charge if over 100 km from Owen Sound. All deliveries are charged different rates based on the number of items ordered, geographical proximity to our warehouse, drop off and pickup times, etc. They are all custom. If you are renting a single item, typically we will give you a basic delivery charge based upon distance and time.
If you require a specific drop off and pick up time, we are able to accommodate that for an additional VIP service fee as it affects the scheduling of our trucks around your location.
Professional setup of inflatables by our trained staff is the first step to ensure the safety of your event attendees. Therefore, we don't allow pick-up for all of our inflatables; only our Medium and Castle Combo units which are easy to set up are available for pick-up (please call us for more information).
Pick-up specials are to be picked up and returned back to:
The Bowling Alley in Owen Sound (our warehouse is located here)
902-10th St. West
Owen Sound, ON
For your pick up and return times, please refer to your contract. If these times have not yet been worked out, please call our office at 1-888-633-5429 to coordinate.
A truck, mini-van with seats removed, or large SUV will be needed for all pick-ups as the folded inflatables are quite large and heavy.
A credit card and matching Drivers Licence must be presented when picking up. If you do not have a credit card, a $500 cash deposit must be left with All in 1 Events & Inflatables as a damage deposit during rental.
LATE FEES: If you are outside the hours of your pre-arranged return time without notifying our office (1-888-633-5429), you will be charged up to a full day's rental fee which will be taken off your pre-authorized amount.
If you do not book your rental with a valid credit card, we require a $500 cash damage deposit per rental. Your deposit is refunded upon inspection of the item(s) after return.
Should an item be damaged beyond the deposit amount, other arrangements must be made.